FREQUENTLY ASKED QUESTIONS
General Questions
What is Sanctuary Treehouse Resort?
Sanctuary Treehouse Resort is the world’s first and largest interactive treehouse resort, located on 40 private acres in Sevierville, Tennessee in the Great Smoky Mountains. Our resort features uniquely themed treehouses designed for fun, comfort, adventure, and unforgettable stays.
Where is Sanctuary Treehouse Resort located?
We are located in Sevierville, Tennessee, just minutes from Pigeon Forge, Gatlinburg, Dollywood, Soaky Mountain Waterpark, and the area’s best in shopping, dining, and entertainment. Minutes from the Great Smoky Mountains National Park.
Accommodations & Amenities
Are the treehouses actually built in trees?
For structural safety and forest preservation, our units are built on secure foundations rather than attached directly to living trees. The architecture and wooded surroundings still create an authentic “treehouse experience,” inspired by nature and nostalgia. Safety for our guests and preservation of our shared space with nature is our priority. Imagination is required.
Do the treehouses have heat and air conditioning?
Yes. All of the treehouses are equipped with heating and air conditioning for year-round comfort.
Do the treehouses include Wi-Fi and TVs?
Yes. All of the treehouses include Wi-Fi and each has two 50” Smart TVs.
Do you provide linens, towels, and basic essentials?
Yes. We provide luxury linens, towels, toiletries, paper products, and starter supplies. A full list is available here: https://www.treehouseresort.com/treehouses/
Is Sanctuary Treehouse Resort family-friendly?
Absolutely—Sanctuary was created for families to play, explore, and reconnect. Many treehouses feature 20-foot slides, bunk beds, and playful interactive elements that children and adults love. Explore family-friendly stays here: https://www.treehouseresort.com/book-your-treehouse/
Which treehouses are best for couples?
Our Luxe treehouses are especially popular for couples seeking a more luxury-focused experience; however, our guests also love having more play features and often elect to choose from our TreeForts for their stay.
Which treehouses are best for families?
All of our treehouses are family-friendly. The best option depends on your group size, preferred experience, desired view, and the theme that speaks to your adventure.
Booking & Check-In
What time is check-in and check-out?
- Check-in: 4:00 PM
- Check-out: 10:00 AM
Do you offer early check-in or late check-out?
Yes. Early check-in and late check-out is available on a first come, first serve basis. We allow 2 per day with advanced notice for a $50 additional fee (for each).
Can I view availability online?
Yes. Available dates, rates, and treehouse options can be viewed directly on our booking page.
Pet Policies
Are dogs allowed?
Yes. We welcome up to 2 well-behaved, non-aggressive dogs per treehouse. Pet fee is required.
Are there breed restrictions or rules for dogs on property?
For safety, aggressive breeds are not permitted. Dogs must remain leashed in public areas, and owners must clean up after their pet. Please review guidelines before booking.
Is there space to walk dogs on the property?
Yes. Our 40-acre property provides plenty of room for guests and their dogs to explore and enjoy the outdoors. Pups especially love going on the 1-mile scavenger hunt adventure. Pet waste stations and bags are on property for guest use.
Location, Parking & Area Information
Is Sanctuary Treehouse Resort close to the Great Smoky Mountains National Park?
Yes! We are minutes from over 800 miles of walking/hiking trails, scenic drives, waterfalls, wildlife viewing, and the national park entrance. Explore nearby attractions: https://www.visitmysmokies.com/
Is parking included?
Yes—complimentary parking is provided directly at your treehouse.
What is the best season to visit?
Every season offers something different:
- Spring: wildflowers, waterfalls, mild temps
- Summer: family attractions, long adventure-filled days
- Fall: world-famous foliage & crisp mountain evenings
- Winter: peaceful scenery & cozy treehouse nights See seasonal tips: https://www.visitmysmokies.com/
Cleaning, Safety & Resort Information
What cleaning practices do you follow?
Sanctuary Treehouse Resort follows meticulous, eco-friendly cleaning practices to ensure every stay is safe, fresh, and comfortable. We use green cleaning products, HEPA-filter vacuums, and detailed sanitation checklists to keep each treehouse spotless. Our trained Tree keepers take great pride in delivering exceptionally clean, allergy-friendly, family-friendly accommodations—a key reason guests choose our Smoky Mountain treehouse resort for unforgettable stays.
Are the treehouses wheelchair accessible?
Because of the nature of elevated treehouse accommodations, our current treehouses are not wheelchair accessible. However, ADA-compliant treehouses are currently under construction. We look forward to this new addition to our resort so we can officially offer our treehouse experience to everyone.
Are the treehouses safe for children?
Yes—our treehouses are designed with families in mind. However, all elevated decks, ladders, interactive features, and slides should be used with adult supervision.
Outdoor Features & Guest Experience
Do all treehouses include interactive features like slides, pulleys, and drink chutes?
Yes! All of our treehouses include the signature interactive amenities Sanctuary Treehouse Resort is known for. We offer three unique designs:
- Luxe (sleeps 4): More luxury-focused with elevated décor, towel warmers, full bidet toilet systems, indoor + outdoor soaking tubs, and swinging outdoor daybeds with privacy curtains. Luxe treehouses include some interactive features but fewer than the other designs.
- TreeFort (sleeps 6): Packed with our classic interactive play features—20-foot slides, secret ladders, escape hatches, bucket pulleys, drink chutes, and more.
- TreeFort Double (sleeps 12): A pair of TreeFort treehouses joined by a private bridge, offering all interactive features—and twice the amenities—perfect for groups and families.
Every design provides a fun, immersive Smoky Mountain experience—choose the design and theme that speak to your desired adventure.
What is included with our stay besides the treehouse?
One of the most popular guest experiences included with every stay is our 1-mile interactive scavenger hunt across the property. Guests receive a map, compasses, and flashlights in their treehouse upon arrival to head out and explore.
Is there a shared outdoor area at the resort?
Yes. Guests enjoy access to our community outdoor kitchen and fire pit area that features a large gas grill and grilling tools, 50” Smart TV, bar top seating for 8, Adirondack chairs, corn hole, ice maker, food prep and service area, stainless steel sink, outdoor fan, bistro lighting, cleaning supplies, seasonings and oils, and more.
Do you offer celebration packages or add-ons?
Yes. We specialize in celebrating life’s biggest moments! If you can imagine it, we will try our best to make it happen. Choose a package, or you can order a la carte from our list of offerings such as balloons, wine/champagne, VIP red carpet, flowers, cakes, chocolates, and more! All items will be set up beautifully in your treehouse prior to your arrival. Ask our concierge for information today! 423-TREE-FUN
Do guests receive local discounts or perks?
Yes. Our guests receive complimentary access to our Sanctuary Perk Card featuring exclusive offers, freebies, and discounts to some of our preferred local businesses. Our goal is for our guests to never reach for their wallet after reserving. In addition, we strive to save you money and are available to help with any planning questions you may have. Schedule a call with a concierge for a more personalized experience.
Still Have Questions?
We are here to help!
If you need assistance choosing the right treehouse, planning your stay, or booking your getaway, please feel free to call and speak with a concierge today.
CALL: 423-TREE-FUN
EMAIL: hello@treehouseresort.com