FREQUENTLY ASKED QUESTIONS
Which treehouse should I reserve?
When can I book?
Be notified of future sales events by joining our Facebook page or by signing up here on our email list.
For general questions, please use our contact form or reach out to us – hello@treehouseresort.com.
Ready to book but you have more questions? Schedule a call with our Concierge.
What is the minimum night stay?
What is check-in/check-out time?
Check-in is at 4pm. Check-out is at 10am.
Early Check-in and Late Check-out are available for purchase for an additional fee when you make your reservation.
Please note that our resort is in Eastern Time Zone.
Pets permitted?
Sanctuary Treehouse Resort will allow up to 2 non-aggressive dogs per reservation in select treehouses only. A $75.00 cleaning fee per pet and additional conditions will apply.
Kids allowed?
Heck yes! Bring the kids, bring the family! Bring em all!
Are these handicap accessible?
Yes. We do plan to have treehouses for guests with mobility challenges.
Why are the treehouses not built on a tree?
It is all a part of the fantasy to have the elements, but still remain practical.
City building codes do not allow for commercial structures to be built in a tree. The stability is not there and it becomes an issue of safety. In addition to this, attaching to a tree could affect it’s growth or overall lifespan. Tree’s are also susceptible to wind, rot, and the many environmental changes that can occur during the life of a tree. Sanctuary Treehouse Resort is preserving the land by carefully building within it’s topography and intentionally not disturbing the woodlands and not displacing the many animals that reside there, while maintaining it’s natural beauty.
So yes, the treehouses have been built among the trees with many “tree features” added that are authentic and some custom carving that will delight all of those that have come here to experience staying in a treehouse!
We provide the fun, you bring your imagination and your inner child will thank you!
What is the cancellation policy?
The Cancellation Guarantee amount is 7% of your total reservation and enables you to receive either a refund or reschedule (less the 7% guarantee amount and applicable tax). In order to receive a refund, you must cancel the reservation at least 15 days prior to arrival. Once inside the 15 days you may only reschedule the reservation; however, the paid amount (less the guarantee and applicable tax) will be placed in an interest-bearing escrow account and must be applied to a new reservation which dates fall within one year from date of the original arrival date. Once the one year time frame has expired all monies paid will be forfeited. In addition, please be sure to utilize the entire amount as any portion not used is non-refundable and will be lost.
Will there be internet, heat & air conditioning, bathrooms & showers?
Yes! All treehouses will offer high speed internet. (complimentary)
The treehouses have mini split AC system with heat.
All of the treehouses have bathrooms equipped with a shower, sink, small closet and a separate toilet closet. Did we mention there are heated toilet seats?
There is also a curtain that can be extended to close off the bathroom area for privacy.
The Luxe treehouse offers guests more luxurious amenities such as a bidet toilet system, copper slipper tub and a custom made outdoor trough tub with privacy curtains.