FREQUENTLY ASKED QUESTIONS

The Cancellation Guarantee amount is 7% of your total reservation and enables you to receive either a refund or reschedule (less the 7% guarantee amount and applicable tax). In order to receive a refund, you must cancel the reservation at least 15 days prior to arrival. Once inside the 15 days you may only reschedule the reservation; however, the paid amount (less the guarantee and applicable tax) will be placed in an interest-bearing escrow account and must be applied to a new reservation which dates fall within one year from date of the original arrival date. Once the one year time frame has expired all monies paid will be forfeited. In addition, please be sure to utilize the entire amount as any portion not used is non-refundable and will be lost.

Yes. We do plan to have treehouses for guests with mobility challenges.

Sanctuary Treehouse Resort will allow up to 2 non-aggressive dogs per reservation in select treehouses only. A $75.00 cleaning fee per pet and additional conditions will apply.

Yes! All treehouses will offer high speed internet.

All treehouses will have mini split AC system with heat.

All of the treehouses have bathrooms equipped with a shower, sink, small closet and a separate toilet closet. Did we mention there are heated toilet seats?

There is also a curtain that can be extended to close off the bathroom area for privacy.

The Luxe treehouse offers guests more luxurious amenities such as a bidet,  copper clawfoot tub and outdoor trough tub with privacy curtains.

Heck yes! Bring the kids, bring the family! Bring em all!

We require a 2 night minimum for reservations

Did you know that when you go to Disney, that is not a real castle? When you go to Space Mountain, you are not really in space?

It is all a part of the fantasy to have the elements, but still remain practical.

City building codes do not allow for commercial structures to be built in a tree. The stability is not there and it becomes an issue of safety. In addition to this, attaching to a tree could affect it’s growth or overall lifespan. Tree’s are also susceptible to wind, rot, and the many environmental changes that can occur during the life of a tree. Sanctuary Treehouse Resort is preserving the land by carefully building within it’s topography and intentionally not disturbing the woodlands, the many animals that reside there, while maintaining it’s natural beauty.

So yes, the treehouses have been built among the trees with many “tree features” added that are authentic and some custom carving that will delight all of those that have come here to experience staying in a treehouse!
We provide the fun, you bring your imagination and your inner child will thank you!

Click Reserve to pick out your treehouse TODAY!

Be notified of early booking access and future sales events by joining our Facebook page or by signing up here on our email list.

For general questions, please use our contact form or email hello@treehouseresort.com.

Ready to book but you have more questions? Schedule a call with our Concierge.

That depends on how many people are coming with you and what features you wish to have! Check out our Treehouses for details on options.

Check-in is at 4pm. Check-out is at 10am.

Please note that our resort is on Eastern Time Zone.

We got you! Check out our Things To Do list of our favorite businesses in the area to shop, dine, and play in the Smoky Mountains!

All of our guests receive a complimentary “Partner Perk” card upon check-in that gives access to our hidden partner list of businesses that offer unique discounts to Sanctuary guests only! Stay with us-and save money! Does it get any better?

For general questions, email us at hello@treehouseresort.com. Sanctuary Treehouse Resort will be in touch with you within 24 hours or less.