Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our rental services. We are committed to respecting your privacy and safeguarding your personal information.

1. Information We Collect

When you use our rental services, we may collect the following types of information:

  • Personal Information: This may include your name, address, email address, phone number, and payment information.
  • Booking Details: Information about your rental bookings, including dates of stay, property details, and any special requests or requirements.
  • Communication Data: Records of your communication with us, including inquiries, feedback, and correspondence.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • Providing Services: To facilitate rental bookings, manage reservations, process payments, and communicate with you about your bookings.
  • Customer Support: To respond to your inquiries, requests, and provide customer support services.
  • Improving Services: To analyze usage trends, gather feedback, and improve our rental offerings and user experience.

3. Information Sharing

We may share your information in the following circumstances:

  • Service Providers: We may disclose your information to third-party service providers who assist us in providing our rental services, such as property managers, cleaning services, and payment processors.
  • Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a third party as part of the transaction.

4. Data Security

We implement reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Choices

You can choose not to provide certain information, but this may limit your ability to use our rental services or access certain features.

6. SMS/MMS Messaging

Guests agree to receive SMS/MMS messages from our organization for the following purposes:
  • Providing Services: To facilitate rental bookings, manage reservations, and communicate with you about your bookings.
  • Important Notices: To notify of issues regarding bookings or the resort or to notify of any upcoming events.

You may choose to cancel the SMS/MMS service at any time by texting “STOP”. After you send the SMS message “STOP”, you will receive a confirmation SMS message that you have been unsubscribed and will no longer receive SMS/MMS messages from us.

Carrier message and data rates may apply for any messages you receive or send.


7. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at 423-TREE-FUN (423-873-3386).

By using our rental services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Last Updated: 04/19/2024