Frequently Asked Questions

We are located in Sevierville, Tennessee, just minutes from Pigeon Forge, Gatlinburg, Dollywood, Soaky Mountain Waterpark, shopping, dining, entertainment, and the Great Smoky Mountains National Park.

A stay here is more than a place to sleep — it is an experience. Guests enjoy uniquely themed treehouses, interactive features, luxury amenities, private parking beside each treehouse, and our 1-mile interactive scavenger hunt included with every stay.

Our treehouses are elevated treehouse-style accommodations built among the trees using engineered foundations designed for safety, comfort, and preservation of the surrounding forest.

Each treehouse includes:

• High-speed Wi-Fi
• Heating & air conditioning
• Full private bathroom
• Kitchenette with mini fridge, microwave, and Keurig coffee maker
• Cookware, dishes, utensils, paper goods, towels, and toiletries
• Private decks and outdoor seating
• Interactive features depending on the treehouse design

Yes. All treehouses include heating and air conditioning for year-round comfort.

Absolutely. Families love our interactive features, outdoor experiences, and scavenger hunt adventure designed for guests of all ages.

Yes. All treehouses are pet friendly. Every dog receives a complimentary toy and bone upon arrival, and pet waste stations are located throughout the property.

Yes. All treehouses include interactive elements such as 20-foot slides, secret ladders, escape hatches, bucket pulleys, drink chutes, swings, and more. Features vary by treehouse design.

Yes. All treehouses include Wi-Fi and smart TVs.

Yes. We provide complimentary unlimited firewood and fire starter kits for all guests.

• Check-in: 4:00 PM
• Check-out: 10:00 AM

Yes. Early check-in and late check-out may be available with advance notice for an additional fee.

We offer self-check-in for guest convenience. Arrival details, directions, and your unique door code are sent by email and text approximately 3 days before arrival.

Reservations canceled at least 15 days before arrival are eligible for a full refund. Reservations canceled within 15 days of arrival are typically non-refundable but may qualify for credit or rebooking options depending on the situation.

Yes. There is a $50 fee per pet.

Yes. Our 40-acre property provides plenty of room for guests and their dogs to explore and enjoy the outdoors.

Not at this time. Guests currently park beside their treehouse. Golf carts are a planned future amenity.

Because of the nature of elevated treehouse accommodations, our current treehouses are not wheelchair accessible. However, ADA-compliant treehouses are planned for future development.

Yes. Our treehouses are designed with families in mind. We provide slide safety gates, safety locks, and baby gates upon request. Adult supervision is always recommended.

Yes. The scavenger hunt is included for all registered guests at no additional cost.

Yes. Guests enjoy access to our community outdoor kitchen and firepit area featuring a gas grill, outdoor TV, seating areas, Adirondack chairs, corn hole, and more.

Yes. We offer special packages and enhancements for birthdays, anniversaries, romantic getaways, and celebrations.

Yes. Guests receive access to our Sanctuary Perk Card featuring exclusive offers and discounts from select local businesses, attractions, and experiences.

All of our treehouses are family-friendly. The best option depends on your group size and preferred experience.

Some of our most popular mountain-view treehouses include:

• Honey Hole
• Tarzan & Jane
• Air Fort One
• 19th Hole
• Tree-T-Ment Center
• Land of the Free – Home of the Brave

Yes. All treehouses are thoughtfully spaced throughout the property to provide guests with privacy and a peaceful experience.

Yes. Available dates, rates, and treehouse options can be viewed directly on our booking page.