423-TREE-FUN

Frequently Asked Questions

General Questions

WHAT IS SANCTUARY TREEHOUSE RESORT?
Sanctuary Treehouse Resort is the world’s first and largest interactive treehouse resort, located on 40 private acres in Sevierville, Tennessee in the Great Smoky Mountains. Our resort features uniquely themed treehouses designed for fun, comfort, adventure, and unforgettable stays.
WHERE IS SANCTUARY TREEHOUSE RESORT LOCATED?
We are located in Sevierville, Tennessee, just minutes from Pigeon Forge, Gatlinburg, Dollywood, Soaky Mountain Waterpark, and the areas best in shopping, dining, and entertainment. Minutes from the Great Smoky Mountains National Park.
What makes Sanctuary Treehouse Resort different?

A stay here is more than a place to sleep — it is an experience. Guests enjoy uniquely themed treehouses, interactive features, luxury amenities, private parking beside each treehouse, and our 1-mile interactive scavenger hunt included with every stay.

Treehouses & Amenities

How many guests do your treehouses sleep?

We offer three unique treehouse designs:

  • Luxe Treehouses — sleep up to 4 guests
  • TreeFort Treehouses — sleep up to 6 guests
  • TreeFort Double Treehouses — sleep up to 12 guests and are connected by a private bridge between upper decks
Are your treehouses really built in trees?

Our treehouses are elevated treehouse-style accommodations built among the trees using engineered foundations designed for safety, comfort, and preservation of the surrounding forest.

DO THE TREEHOUSES HAVE HEAT AND AIR CONDITIONING?
Yes. All of the treehouses are equipped with heating and air conditioning for year-round comfort.
Are the treehouses family-friendly?

Absolutely. Families love our interactive features, outdoor experiences, and scavenger hunt adventure designed for guests of all ages.

    Are the treehouses pet-friendly?

    Yes. All treehouses are pet friendly. Every dog receives a complimentary toy and bone upon arrival, and pet waste stations are located throughout the property.

      Do all treehouses include slides and interactive features?

      Yes. All treehouses include interactive elements such as 20-foot slides, secret ladders, escape hatches, bucket pulleys, drink chutes, swings, and more. Features vary by treehouse design.

        DO THE TREEHOUSES INCLUDE WI-FI AND TVS?
        Yes. All of the treehouses include Wi-Fi and each has two 50” Smart TVs.
        Are firewood and starter kits included?

        Yes. We provide complimentary unlimited firewood and fire starter kits for all guests.

          Booking, Check-In & Policies

          Is there a minimum night stay?

          Most stays require a 2-night minimum. Occasionally, 1-night stays may be available depending on dates and availability.

          WHAT TIME IS CHECK-IN AND CHECK-OUT?
          • Check-in: 4:00 PM
          • Check-out: 10:00 AM
          DO YOU OFFER EARLY CHECK-IN OR LATE CHECK-OUT?
          Yes. Early check-in and late check-out is available on a first come first serve basis. We allow 2 per day with advanced notice for an $50 additional fee (for each).
          How does check-in work?

          We offer self-check-in for guest convenience. Arrival details, directions, and your unique door code are sent by email and text approximately 3 days before arrival.

          What is your cancellation policy?

          Reservations canceled at least 15 days before arrival are eligible for a full refund. Reservations canceled within 15 days of arrival are typically non-refundable but may qualify for credit or rebooking options depending on the situation.

          Pet Policy

          ARE DOGS ALLOWED?
          Yes. We welcome up to 2 well-behaved non-aggressive dogs per treehouse. Pet fee is required.
          Is there a pet fee?

          Yes. There is a $50 fee per pet.

          IS THERE SPACE TO WALK DOGS ON THE PROPERTY?
          Yes. Our 40-acre property provides plenty of room for guests and their dogs to explore and enjoy the outdoors. Pups especially love going on the 1-mile scavenger hunt adventure. Pet waste stations and bags are on property for guest use.

          Parking, Accessibility & Safety

          Can we park at our treehouse?

          Yes. Complimentary parking is available directly beside each treehouse.

          Do you provide golf carts?

          Not at this time. Guests currently park beside their treehouse. Golf carts are a planned future amenity.

          ARE THE TREEHOUSES WHEELCHAIR ACCESSIBLE?
          Because of the nature of elevated treehouse accommodations, our current treehouses are not wheelchair accessible. However, ADA-compliant treehouses are currently under construction. We look forward to this new addition to our resort so we can officially offer our treehouses experience to everyone.
          Are the treehouses safe for children?

          Yes. Our treehouses are designed with families in mind. We provide slide safety gates, safety locks, and baby gates upon request. Adult supervision is always recommended.

          Guest Experience

          WHAT IS INCLUDED WITH OUR STAY BESIDES THE TREEHOUSE?
          One of the most popular guest experiences included with every stay is our 1-mile interactive scavenger hunt across the property. Guests receive a map, compasses, and flashlights in their treehouse upon arrival to head out and explore.
          Is the scavenger hunt included with every stay?

          Yes. The scavenger hunt is included for all registered guests at no additional cost.

          IS THERE A SHARED OUTDOOR AREA AT THE RESORT?
          Yes. Guests enjoy access to our community outdoor kitchen and fire pit area that features a large gas grill and grilling tools, 50” Smart TV, bar top seating for 8, Adirondack chairs, corn hole, ice maker, food prep and service area, stainless steel sink, outdoor fan, bistro lighting, cleaning supplies, seasonings and oils, and more.
          DO YOU OFFER CELEBRATION PACKAGES OR ADD-ONS?
          Yes. We specialize in celebrating life’s biggest moments! If you can imagine it, we will try our best to make it happen. Choose a package, or you can order a la carte from our list of offerings such as balloons, wine/champagne, VIP red carpet, flowers, cakes, chocolates, and more! All items will be set up beautifully in your treehouse prior to your arrival. Ask our concierge for information today! 423-TREE-FUN
          DO GUESTS RECEIVE LOCAL DISCOUNTS OR PERKS?
          Yes. Our guests receive complimentary access to our Sanctuary Perk Card featuring exclusive offers, freebies, and discounts to some of our preferred local businesses. Our goal is for our guests to never reach for their wallet after reserving. In addition, we strive to save you money and are available to help with any planning questions you may have. Schedule a call with a concierge for a more personalized experience.

          Choosing the Right Treehouse

          WHICH TREEHOUSES ARE BEST FOR COUPLES?
          Our Luxe treehouses are especially popular for couples seeking a more luxury-focused experience however, our guests also love having more play features and often elect to choose from our TreeForts for their stay.
          WHICH TREEHOUSES ARE BEST FOR FAMILIES?
          All of our treehouses are family-friendly. The best option depends on your group size, preferred experience, desired view, and the theme that speaks to your adventure.
          Which treehouses have mountain views?

          Some of our most popular mountain-view treehouses include:

          • Honey Hole
          • Tarzan & Jane
          • Air Fort One
          • 19th Hole
          • Tree-T-Ment Center
          • Land of the Free – Home of the Brave
          Are all treehouses private?

          Yes. All treehouses are thoughtfully spaced throughout the property to provide guests with privacy and a peaceful experience.

          CAN I VIEW AVAILABILITY ONLINE?

          Yes. Available dates, rates, and treehouse options can be viewed directly on our booking page. Visit Now

          STILL HAVE QUESTIONS?

          We are here to help! If you need assistance choosing the right treehouse, planning your stay, or booking your getaway, please feel free to call and speak with a concierge today.