FREQUENTLY ASKED QUESTIONS
Accommodations & Amenities
What's included in each treehouse at Sanctuary Treehouse Resort?
All of our treehouses include high-speed WiFi, mini-split heating and air conditioning, and a full bathroom with shower, toilet, vanity, and small closet. Every treehouse also features a private deck, outdoor seating, and our custom interactive amenities like slides, bucket pulleys, drink chutes, rope-suspended beds, and more. Learn more about each design here: https://www.treehouseresort.com/treehouses/
Are the treehouses actually built in trees?
For structural safety and forest preservation, our units are built on secure foundations rather than attached directly to living trees. The architecture and wooded surroundings still create an authentic “treehouse experience,” inspired by nature and nostalgia. Safety for our guests and preservation of our shared space with nature is our priority. Imagination is required.
Do the treehouses have heat and air conditioning?
Yes. Every unit includes a mini-split climate control system, ensuring comfort in all four seasons—from crisp winters to warm summer days.
Do you provide linens, towels, and basic essentials?
Yes. We provide luxury linens, towels, toiletries, paper products, and starter supplies are provided. A full list is available here: https://www.treehouseresort.com/treehouses/
Is Sanctuary Treehouse Resort family-friendly?
Absolutely—Sanctuary was created for families to play, explore, and reconnect. Many treehouses feature 20-foot slides, bunk beds, and playful interactive elements that children and adults love. Explore family-friendly stays here: https://www.treehouseresort.com/book-your-treehouse/
DIDN’T FIND THE ANSWER?
Pet Policies
Are the treehouses pet-friendly?
Yes! All treehouses welcome up to two well-behaved dogs. A $50 pet cleaning fee per pet applies. Pet waste stations are available on-site, and our guests enjoy 40 acres of walking trails that are also pet friendly for those brisk morning walks in nature.
Are there breed restrictions or rules for dogs on property?
For safety, aggressive breeds are not permitted. Dogs must remain leashed in public areas, and owners must clean up after their pet. Please review guidelines before booking.
Location, Parking & Area Information
Is Sanctuary Treehouse Resort close to the Great Smoky Mountains National Park?
Yes! We are minutes from over 800 miles of walking/hiking trails, scenic drives, waterfalls, wildlife viewing, and the national park entrance. Explore nearby attractions: https://www.visitmysmokies.com/
Is parking included?
Yes—complimentary parking is provided directly at your treehouse.
What is the best season to visit?
Every season offers something different:
- Spring: wildflowers, waterfalls, mild temps
- Summer: family attractions, long adventure-filled days
- Fall: world-famous foliage & crisp mountain evenings
- Winter: peaceful scenery & cozy treehouse nights See seasonal tips: https://www.visitmysmokies.com/
Cleaning, Safety & Resort Information
What cleaning practices do you follow?
Sanctuary Treehouse Resort follows meticulous, eco-friendly cleaning practices to ensure every stay is safe, fresh, and comfortable. We use green cleaning products, HEPA-filter vacuums, and detailed sanitation checklists to keep each treehouse spotless. Our trained Tree keepers take great pride in delivering exceptionally clean, allergy-friendly, family-friendly accommodations—a key reason guests choose our Smoky Mountain treehouse resort for unforgettable stays.
Do you offer handicap-accessible units?
Not currently. However, future accessible treehouse designs are in development. Stay updated: https://www.treehouseresort.com/contact/
Are the treehouses safe for children?
Yes—our treehouses are designed with families in mind. However, all elevated decks, ladders, interactive features, and slides should be used with adult supervision.
Outdoor Features & Interactive Elements
Do all treehouses include interactive features like slides, pulleys, and drink chutes?
Yes! All of our treehouses include the signature interactive amenities Sanctuary Treehouse Resort is known for. We offer three unique designs:
- Luxe (sleeps 4): More luxury-focused with elevated décor, towel warmers, full bidet toilet systems, indoor + outdoor soaking tubs, and swinging outdoor daybeds with privacy curtains. Luxe treehouses include some interactive features but fewer than the other designs.
- TreeFort (sleeps 6): Packed with our classic interactive play features—20-foot slides, secret ladders, escape hatches, bucket pulleys, drink chutes, and more.
- TreeFort Double (sleeps 12): A pair of TreeFort treehouses joined by a private bridge, offering all interactive features—and twice the amenities—perfect for groups and families.
Every design provides a fun, immersive Smoky Mountain experience—choose the design and theme that speak to your desired adventure.
Are fire pits or community gathering spaces available?
Yes! Sanctuary Treehouse Resort offers a beautiful community outdoor kitchen and fire pit area—a favorite gathering spot for families and groups. Guests enjoy a large gas Weber grill, 50″ smart TV, ice maker, spacious food prep and service area, bar-top seating, and cozy Adirondack chairs surrounding a large fire pit. We also provide complimentary, unlimited firewood and fire starting kits. It’s the perfect place to relax, connect, and enjoy unforgettable Smoky Mountain evenings.
Still Have Questions?
We’re happy to help! Contact our concierge team at 423-TREE-FUN, email us at hello@treehouseresort.com, or send us a message here: https://www.treehouseresort.com/contact/
⭐ GENERAL QUESTIONS ABOUT THE RESORT
What is Sanctuary Treehouse Resort?
Sanctuary Treehouse Resort is the world’s first and largest treehouse resort, featuring 18 luxury and interactive treehouses located in the heart of the Smoky Mountains. Guests enjoy one-of-a-kind amenities like 20-foot slides, rope-suspended beds, drink chutes, bucket pulleys, starlight ceilings, and hidden bunk beds. Learn more about what makes us unique on our About Sanctuary Treehouse Resort page.
Where is Sanctuary Treehouse Resort located?
We are located in Sevierville, Tennessee, just minutes from top attractions, national parks, golf courses, Dollywood, and Soaky Mountain Waterpark. Explore nearby attractions on our Things to Do in the Smoky Mountains guide.
What makes Sanctuary Treehouse Resort different from cabins in the Smokies?
Although many travelers search for cabins in the Smoky Mountains, our treehouses offer something far more unique. We blend luxury, nostalgia, nature, and interactive play—a lodging concept found only here. See why travelers choose treehouses over cabins on our Compare Treehouses vs. Cabins page.
🏡 TREEHOUSES & AMENITIES
What amenities are included in each treehouse?
Every treehouse includes:
- High-speed WiFi
- Mini-split heat & AC
- Full private bathroom
- Kitchenette with Keurig, microwave & fridge
- Private decks with seating
- Interactive features depending on the model
View every model and its features: ➡️ Explore All 18 Treehouses
Are your treehouses built into trees?
No. To protect the forest and ensure guest safety, our treehouses are built on engineered stilts, giving you a safe and elevated treehouse experience while preserving the land. Learn more about our design philosophy: ➡️ How Our Treehouses Are Built
Do the treehouses have heat and air conditioning?
Yes. Every treehouse has modern climate control so guests stay comfortable year-round—winter, summer, and every season in between.
Are your treehouses family-friendly?
Absolutely! Guests of all ages love our slides, starlight ceilings, bunk beds, bucket pulleys, swings, and treasure hunts. Plan your family adventure: ➡️ Family Activities at the Resort
🐶 PET POLICY & DOG-FRIENDLY STAYS
Are pets allowed?
Yes—all 18 treehouses are pet-friendly. We allow up to two well-behaved dogs per reservation and provide:
A complimentary dog toy
- A treat
- Space to enjoy your stay
- Please review our full policy: ➡️ Pet-Friendly Treehouses in the Smoky Mountains
Is there a pet fee?
Yes, there is a $50 cleaning fee per pet.
📅 BOOKING, CHECK-IN & CANCELLATION
How do I book a treehouse?
Book directly through our website for the best rates and direct-booking perks: ➡️ Book Your Treehouse Stay
What are check-in and check-out times?
- Check-in: 4:00 PM
- Check-out: 10:00 AM
- Early check-in or late check-out may be available for a fee. Learn more: ➡️ Check-In Instructions
What is your cancellation policy?
We offer a Cancellation Guarantee (3% of reservation total) allowing refunds up to 30 days before arrival. Cancellations inside 30 days convert to a reschedule credit valid for 12 months. Full details: ➡️ Cancellation Guarantee Policy
🌄 LOCATION, SEASONAL TRAVEL & WEATHER
What is the best time of year to visit?
Every season in the Smokies offers something special:
- Spring: Wildflowers & waterfalls
- Summer: Adventure, attractions & long days
- Fall: Famous Smoky Mountain foliage
- Winter: Peaceful, magical, cozy
Explore our seasonal travel guides: ➡️ Best Time to Visit the Smoky Mountains
How close are you to the Smoky Mountains National Park?
We’re just minutes away—perfect for hikers, scenic drivers, and nature lovers. Plan your park visit: ➡️ Smoky Mountains National Park Guide
🚗 PARKING, ACCESSIBILITY & SAFETY
Is parking available?
Yes—every treehouse includes free parking right at your treehouse, plus overflow parking areas.
Do you have accessible treehouses?
Not yet, but accessible accommodations are included in our upcoming development phase. Stay updated on expansions: ➡️ Resort Growth & New Treehouses
Is the resort safe?
Yes. Our property includes safety lighting, motion cameras on main roads (not private spaces), modern fire protection, and on-site team members daily.
🎁 GUEST EXPERIENCE & SPECIAL PERKS
Do you offer concierge or trip planning services?
Yes—our team happily assists with planning activities, dinner recommendations, celebrations, and more. Learn about local attractions: ➡️ Concierge Trip Planning
Do Guests receive welcome gifts?
Yes! Every guest receives a Check–In Packet containing:
- A Sanctuary Perk Card for exclusive discounts
- Partner gifts such as complimentary Chick-fil-A meals
- A variety of thoughtful surprises
- Learn more: ➡️ Guest Welcome Gifts
Do you offer group or corporate rates?
Yes—perfect for retreats, reunions, weddings, and events. Request group pricing: ➡️ Group & Event Bookings
STILL HAVE QUESTIONS?
Visit our Contact Pageor call our concierge directly at 423-TREE-FUN.